RETURN POLICIES

 

 

ITEMS INCLUDED IN OUR 25 - 50% OFF SALE ARE FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED FOR A REFUND. IF YOU HAVE COLOR QUESTIONS YOU CAN CONTACT US

We're not hiding anything, our return policy is strict due to the nature of our products. These are undergarments and for sanitary purposes, we have a strict return policy with no exceptions. If you do not follow the return policy and you send us a product back this is not in its original condition we will dispose of the product and you will not receive a refund. Please note we cannot make any changes on the order once it is placed. 

 

Once an order is placed we are not able to edit the order nor change the shipping address. Please verify that your information is correct before completing the order.

 

No returns or exchanges for sanitary and cosmetic purposes. We don't expose to risk our customers!

 

In order to be eligible for a return for "product name", you will have to send us a picture showing the reason why you'd like to return the item.



If you believe you have received a defective product please contact us for help, you are eligible for a return for store credit.

 

 

RETURN SHIPPING

(NOT ELIGIBLE FOR COSMETIC PRODUCTS)

Initial shipping costs are non-refundable. All products are final sale. Product must be returned within 30 days of purchase. See product condition requirements for returns. There is no warranty on any of our products.


Note: You will be responsible for paying all shipping costs and brokerage-related to the exchange of your product. Shipping costs are non-refundable. We suggest to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your store credit.

SUBMIT A RETURN HERE


 

REQUIREMENTS FOR EXCHANGES

(NOT ELIGIBLE FOR COSMETIC PRODUCTS)


Returns of our products are subject to quality approval and inspection at our warehouse personnel. If the products condition does not meet the requirements below, the exchange will not be permitted. Please take extra care to inspect and test all returned items to ensure these requirements:

  • Unworn

  • Unused

  • Unstained

  • Unwashed

  • No animal or pet hair

  • No stretch marks or permanent wrinkles on items 

  • No broken

  • All tags attached

  • All original marketing materials included 

  • No smells other than natural product odours

  • Original packaging should be intact, NOT damaged

  • Within 30 days of the original purchase date

  • Cannot be included in our 25 - 50% off sale

NOTE that we inspect each and every return and if your product is not in mint condition we will take photos of the product receive and send them to you for proof. You will not receive store credit for products returned not in mint condition.

 

SUBMIT A RETURN HERE


Once you mail the item to us and our team will inspect the product(s) to ensure perfect condition. Please allow us up to 5 business days to process your return once the product has reached our facility. If the item adheres to our exchange guidelines we will issue you store credit.